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The IntouchCX Challenge

When

May 25, 2023

3:00 pm - 4:00 pm

Bookings

Bookings closed

Event Type

The IntouchCX Challenge

Date: 25th May 2023

Time: 3.00pm – 4:00pm

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. They immerse their business in their clients’ world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, they have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with their brand partners and empowering their people to drive positive change. With IntouchNXT, their innovation, research and incubation hub, they lead from the future to revolutionise experiences with a collective of disruptive mindsets, problem solvers and researchers that confront business-as-usual processes to solve the CX problems that their clients deal with today, and create new solutions for changes that are emerging for the future.

Their challenge will be led by Paula Kennedy Garcia.

Paula has a robust 25-year industry career in CX and, in her current role as EVP Innovation and Product Strategy at IntouchCX, she is leading the charge for next-generation solutions that are future-focussed to revolutionize CX. Paula’s impact on the CX industry has been cemented by multiple industry innovation awards for disruptive and emerging business solutions, product and practice design and transformational change in global CX, including 2022 Innovator of the Year Golden Bridge Winner and 2022 Stevie’s Innovation Woman of the Year for Industry. She is a respected evangelist for women in leadership and business at an international level, with strong advocacy support for female mentorship and diversity programs, most recently as a UK founding member of the Chief network for executive women in business.